You will receive an email confirmation with a tracking number once your order has been shipped. (Please check your spam mail)
Please email email@example.com with any shipping questions or order concerns
We will exchange an item if you need a different size or if there was an order issue on our side (wrong product sent)
Products must be unworn and in their original packaging, with tags still attached. We do not take back worn items.
Customer is responsible for all shipping costs.
All returns/exchanges can be sent to:
101 OXBOW LANE
No refunds or exchanges on international shipments
All sales final
Harlow Mule is not responsible for lost or stolen packages. Once your tracking information indicates "Delivered” Harlow Mule is not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding these issues
INCORRECT ADDRESSES/RE SHIP FEES:
We are not in charge of reshipping orders if you input the wrong address. Please double check your address before checking out! If you enter the wrong address and we ship your order & it gets returned to us you will be required to pay a reship fee of $8.00
Please allow up to 24 hours for your email to be responded to by our Customer Service Team. Any emails sent after business hours are responded to the next business day. Please do not contact us on IG direct messages about customer service issues
ALL SALE ITEMS ARE FINAL SALE