You will receive an email confirmation with a tracking number once your order has been shipped. (Please check your spam mail)
Please email hello@harlowmule.com with any shipping questions or order concerns
RETURNS:
to start a return:
RETURNS:
to start a return:
INTERNATIONAL SHIPMENTS:
Please be aware international shipments with COVID are having delays
No refunds or exchanges on international shipments
We are not responsible for tracking international shipments
All sales final
ORDER CANCELLATIONS:
Once you have placed your order, we are unable to cancel it. This disrupts our teams process and is inconvenient. Our products are also limited stock so this takes away from other shoppers ability to have bought the product.
You will be able to send it back once you receive it.
LOST/STOLEN PACKAGES:
Harlow Mule is not responsible for lost or stolen packages. Once your tracking information indicates "Delivered” Harlow Mule is not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding these issues
INCORRECT ADDRESSES/RE SHIP FEES:
We are not in charge of reshipping orders if you input the wrong address. Please double check your address before checking out! If you enter the wrong address and we ship your order & it gets returned to us you will be required to pay a reship fee
CUSTOMER SERVICE:
Please allow up to 24 hours for your email to be responded to by our Customer Service Team. Any emails sent after business hours are responded to the next business day. Please do not contact us on IG direct messages about customer service issues
SALE ITEMS:
ALL SALE ITEMS ARE FINAL SALE
ALL ITEMS PURCHASED DURING A DISCOUNT DAY ARE FINAL PURCHASE