FAQS

SHIPPING:
All orders are processed & shipped within 1-3 business days of order date

You will receive an email confirmation with a tracking number once your order has been shipped. (Please check your spam mail)

Please email hello@harlowmule.com with any shipping questions or order concerns

    RETURNS:

    We do NOT offer refunds of any kind- ONLY STORE CREDIT
    (our products are limited and in high demand)
    Customer has 7 days from delivery date to return or exchange items

    We will exchange an item if you need a different size or if there was an order issue on our side 

    Products must be unworn and in their original packaging, with tags still attached. We do not take back worn items. 

    Customer is responsible for all shipping costs
    To begin a return, Email us at hello@harlowmule.com with "return" in the subject line, your name, order number, reason for the return, and the item you are returning.

    All returns/exchanges can be sent to:

    Harlow Mule

    449 S 860 E

    F305

    American Fork, UT 84003

     

    INTERNATIONAL SHIPMENTS:

    No refunds or exchanges on international shipments

    All sales final

     

    LOST/STOLEN PACKAGES:

    Harlow Mule is not responsible for lost or stolen packages. Once your tracking information indicates "Delivered” Harlow Mule is not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding these issues

     

    CUSTOMER SERVICE:
    Please allow up to 24 hours for your email to be responded to by our Customer Service Team.  Any emails sent after business hours are responded to the next business day. Please do not contact us on IG direct messages about customer service issues

     

    SALE ITEMS:

    ALL SALE ITEMS ARE FINAL SALE